Delivery & Returns

Shipping Policy

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All UK orders are shipped for FREE via Royal Mail Special Delivery (next day delivery) to ensure a fast, reliable, and trackable service. If your order is placed before 3pm, we will endeavour to dispatch it on the same day. Please note that some factors, such as ring sizing or requested alterations, may affect dispatch times.

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Orders placed on Saturdays and Sundays will be dispatched on the first working day of the following week, usually a Monday, or Tuesday if following a bank holiday.

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For worldwide delivery, any applicable import duties are the buyer's responsibility. To determine if such charges apply to you, please contact your local customs authority or ask us for further information. International deliveries typically take between 5-15 days, but times may vary depending on the destination and customs processing.

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Once your order has been dispatched, you can track your item by calling us at 01395 577300. We will provide you with the tracking information so you

can monitor your shipment's progress.

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In case of any issues with your delivery, such as delays, lost, or damaged items, please contact our customer service team at sales@banwells.ltd/01395 577300 for assistance.

Return & Exchange Policy

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If you are not completely satisfied with your purchase and wish to return it, we are happy to offer you a full refund or exchange.

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How to Return an Item

1. Contact Us: Please email us at sales@banwells.ltd within 7 days of receiving your purchase to obtain a return authorisation.

2. Prepare Your Return: Ensure the items are in their original condition, unused, and in the original packaging, along with any documentation.

3. Ship Your Return: Send the items back within 30 days of placing your order to:

   Banwell House,
   Old Fore Street,
   Sidmouth, Devon,
   EX108LP.

Please note that return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure we receive your return.

Refund Process

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Once we receive your return, we will inspect the items and process your refund or exchange within 14 days. You should receive your refund shortly thereafter, depending on your bank or payment provider’s processing times.

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Additional Information

• Condition of Returned Items: Items must be returned in their original condition, unused, and in the original packaging, with all documentation included.

• Return Shipping Costs: Customers are responsible for return shipping costs.

• Contact for Questions: If you have any questions or concerns about your return, please contact our customer service team at sales@banwells.ltd.